Simple pricing, built for Australian NDIS providers
Pick the tier that matches your team size. All plans include the full feature set. Only seat limits, support level, and per-seat overage rates change.
Plans and pricing
Starter
For small providers getting set up on NDIS.
$59/mo -5% annual
$672.60 billed annually
- Participant & care plan management
- Roster, booking & shift management
- NDIS plan budget tracking
- Invoicing & bulk claim export
- Incident reporting & compliance
- Web platform (iOS & Android apps coming)
- AES-256 encryption, audit log, MFA
- Australian data residency (Sydney)
- Up to 6 staff, 14 participants
- Email support
- 30-day free trial
Professional
Growing teams who need full feature access.
$149/mo -10% annual
$1,609.20 billed annually
- Participant & care plan management
- Roster, booking & shift management
- NDIS plan budget tracking
- Invoicing & bulk claim export
- Incident reporting & compliance
- Web platform (iOS & Android apps coming)
- AES-256 encryption, audit log, MFA
- Australian data residency (Sydney)
- Up to 30 staff, 70 participants
- Priority email support
- Care plans with version history
- Single Sign-On (SAML 2.0 / OIDC)
Business
Multi-site operations and complex rostering.
$349/mo -15% annual
$3,559.80 billed annually
- Participant & care plan management
- Roster, booking & shift management
- NDIS plan budget tracking
- Invoicing & bulk claim export
- Incident reporting & compliance
- Web platform (iOS & Android apps coming)
- AES-256 encryption, audit log, MFA
- Australian data residency (Sydney)
- Up to 45 staff, 110 participants
- Phone + email support
- Built-in reporting & analytics
- Single Sign-On (SAML 2.0 / OIDC)
Enterprise
Usage-based pricing for large NDIS providers.
Custom
from $499/mo
- Participant & care plan management
- Roster, booking & shift management
- NDIS plan budget tracking
- Invoicing & bulk claim export
- Incident reporting & compliance
- Web platform (iOS & Android apps coming)
- AES-256 encryption, audit log, MFA
- Australian data residency (Sydney)
- Unlimited staff & participants
- Volume-based pricing (from $499/mo base)
- Dedicated account manager
- 95% uptime SLA
- White-glove onboarding & migration
- Single Sign-On (SAML 2.0 / OIDC)
Prices in AUD and inclusive of GST for Australian customers. Extra staff / participants charged per seat once you exceed your tier limits. Enterprise pricing scales by usage, so request a quote.
Frequently asked questions
Is there a free trial?
Yes. The Starter plan includes a 30-day free trial with no credit card required. Professional and Business plans are paid from signup, though you can change tier at any time. Enterprise is custom-quoted.
Can I change tier later?
Yes. Upgrades take effect immediately and are prorated; downgrades take effect at the next billing cycle. No re-implementation required.
Which tiers include AI assistance?
AI assistance is included on every paid tier (Starter, Professional, Business, and Enterprise). The in-dashboard Kai chatbot answers rostering, budget, and care-plan questions on demand, and AI helpers assist with transport routing, care-plan drafts, and incident triage. Proactive AI widgets that auto-surface insights on the dashboard are on the roadmap.
What is included in Business "concierge onboarding & migration"?
Business onboarding includes CSV data migration assistance (we help you import your existing participants and staff), email support during your first 30 days, and one custom care-plan template configured for your service. If you need broader scope, the Enterprise tier covers it.
What is included in Enterprise "white-glove onboarding & migration"?
Everything in Business, plus a named account manager, up to 4 hours of live team training split across multiple sessions, a dedicated Slack or email channel for your first 60 days, integration setup help (Xero / calendar), and a tailored go-live checklist for your organisation.
Where is my data hosted?
All customer data sits in AWS Sydney (ap-southeast-2) with AES-256 encryption at rest and TLS in transit. Data residency is Australia.
Is GST included?
Yes. All advertised prices are inclusive of GST for Australian customers, so the listed amount is exactly what you pay at checkout. The GST component (1/11 of the price) is itemised on each tax invoice.
What if I exceed my seat limits?
You're never blocked. Extra staff and participants are charged at your tier's overage rate (per seat per month) on your next invoice, and you can downgrade or upgrade anytime.
Do you support iOS and Android?
Staff and participant mobile apps are in build for iOS and Android, coming to the App Store and Play Store. They will be included on every tier.
How do I cancel?
You can cancel from the billing page in your admin dashboard or by emailing kaindis@kai-auto.com. There is no lock-in beyond the current billing period. Monthly cancellations take effect at the end of the current paid month, annual cancellations at the end of the current annual period. You keep full access until that date.
Do you offer refunds?
Subscription fees already paid are non-refundable except for: duplicate or incorrect charges (refunded within 10 business days), service unavailable for more than three consecutive days due to our fault (pro-rata refund of the unused period), or material adverse changes to our legal terms (pro-rata refund of prepaid unused fees). Rights under the Australian Consumer Law always apply. Full policy at /legal/refund.