Changelog

18 July 2026: Photos in chat, automatic price-guide announcements & more

Photos in chat: attach and share photos in participant and staff conversations, on web and mobile. Images are re-encoded in your browser before upload, which strips all embedded metadata including GPS location, and the feature is covered by our updated Privacy Policy (v1.5).
Automatic price-guide announcements: when the NDIS Price Guide is updated and applied, every tenant now receives an in-app announcement so pricing changes are never missed.
Read-only auditor role: a new role that can view compliance, incidents and records without edit access, for internal or external audit.
Under-18 participant portal age gate: the participant portal now enforces an age gate consistent with the Privacy Policy.

8-14 July 2026: Support coordination billing, safety alerts & compliance

Support Coordination billables: capture billable support-coordination activity that flows through to NDIS claiming.
Safety alerts & worker travel: configurable safety alerts, plus worker travel and mileage capture against funding.
Participant document attachments: attach and manage supporting documents directly on participant records.
Cloud backup: tenant cloud backup.
NDIS compliance updates: a batch of improvements aligning the platform with the NDIS Practice Standards and upcoming provider rules.

27 May 2026: Legal pack v1.2 + claim automation

Three coordinated changes shipped in the same release window.

Legal pack v1.2: counsel-led cleanup pass on the Terms of Service, Privacy Policy and Data Processing Addendum, signed off by our solicitor. Substantive position updates include a wider Australian IP indemnity (registered + unregistered, breach of confidence, misuse of confidential information) with a PI-policy carve-out, a Merchant-of-Record definition for participant-payment flows, a survival list update that pulls clause 12A.3/12A.5/12A.6 across termination, and a Privacy-Policy disclosure for participant-payment metadata once that feature is enabled. The full plain-English version sits at kaindis.com/legal/{terms,privacy,dpa}. Existing customers will be re-prompted to accept v1.2 on next login via the standard acceptance gate.
NDIA claim automation: when a booking is completed (or cancelled with one of the NDIA reason codes NSDH, NSDF, NSDT, NSDO), a PENDING claim line is now auto-generated against the participant's active NDIS plan and lands on /dashboard/claims for admin review. The behaviour is opt-out per tenant via Settings → Compliance → Auto-generate claim line items (default ON).
Consent-gated analytics: the cookie banner now drives an optional analytics layer: Plausible (privacy-friendly default) or Google Analytics 4. Both providers stay inert until a visitor positively grants analytics consent, and we don't bother loading either provider's script until they do.

27 May 2026: Transport opens to Starter (AI features stay Professional+)

Starter customers can now use the full Transport module: bookings, schedule board, fleet management, providers, safety assessments, invoices, manual route scheduling, and basic capacity overflow (Reject / Waitlist / No Limit). The two AI-driven options, Semi-Automatic scheduling and Auto-Expand Fleet capacity overflow, remain Professional+ exclusives, and the corresponding Settings → Transport radios now show a lock icon and tooltip for Starter accounts. Existing tenants on Professional or higher see no change.

27 May 2026: Priority phone support for Business & Enterprise

A small round of paid-tier care, plus a fix for a billing display edge case.

Direct phone line for Business and Enterprise tenants. A dedicated support number is now surfaced in Settings → Billing for the entitled tiers, with a 4-business-hour response target during Australian business hours. The number is also embedded in the welcome email sent at signup, and our team is alerted the moment a new Business or Enterprise tenant registers so we can do a real onboarding call.
Callback number captured at signup. A new optional "Support callback phone" field appears on the signup billing step and on Settings → Billing. Business and Enterprise tenants see it labelled as "recommended"; lower tiers can leave it blank. Stored against your tenant only, we never share it with other customers.
Billing page now displays Stripe Link payments correctly. Previously, customers who paid via Stripe Link (the saved-card wallet) saw "No payment method on file" even though the card was attached. Settings → Billing now resolves Link-attached payment methods and displays them clearly.
Beta-trial extension migration broadened. Any Starter tenant whose free trial was set to end before 1 July 2026 has automatically been extended (at least 30 days from signup, or 1 July, whichever is later). Other tiers in the beta window are extended to 1 July. Stripe-side trial dates can be updated supervised through the customer portal if needed.

12 May 2026: Marketing honesty & public assistant

A two-part update to the public surface ahead of broader beta exposure:

Public AI assistant on every marketing page. Same chat bubble as the in-app Kai assistant, scoped to product questions only, no tenant or customer data. Answers in your selected language across all 10 locales, with inline CTAs to start a free trial or see pricing.
SLA aligned at 95% monthly uptime uniformly across all paid tiers (was 99.5% baseline with an inconsistent 99.95% claim on Enterprise). Service-credit table updated. The new number is what we'll honour as a small Australian team.
Onboarding scope documented for Business ("concierge") and Enterprise ("white-glove") on the pricing page, in the Terms of Service, and to the public bot, no more vague feature bullets.
Honesty pass on the pricing page and bot knowledge: PRODA bulk-claim submission, Medicare ECLIPSE, live NDIS Price Guide API, DocuSign e-signatures, and peer-to-peer staff messaging are all now correctly described as "on the roadmap" rather than implied as available. Backup retention claim adjusted to the 7-day RDS baseline that is actually configured. "Custom care plan templates", "Advanced reporting", and "Dedicated account manager" tier bullets reworded so customers know what they're actually getting.
SSO / SAML LIVE: self-service from Settings → Integrations on Professional, Business, and Enterprise; Starter via platform-admin enablement (PRs #6 #7 #8).

Beta launch: May 2026

KAINDIS launched as a free beta that ran until 30 June 2026 (first paid charges began 1 July 2026). Features in this release:

Public pricing page with monthly and annual toggle
Self-service password reset
Team invitations (admin can invite staff via email)
Public language switcher on landing, pricing, and login pages
SEO foundations: sitemap, robots.txt, OpenGraph cards, JSON-LD on the landing page
Public changelog at /changelog

Existing modules already live for the beta:

Participant, care plan, and goal management
Booking, rostering, and shift management
NDIS budget tracking and bulk claim export
Incident reporting and compliance dashboards
Multi-language support across 10 locales with RTL handling
Platform admin, chatbot, transport, referral, and care plan modules

Coming during the beta:

Staff and participant mobile apps, submitting to the App Store and Google Play Store. The web platform covers the same workflows in the meantime.

If you spot a bug or have feedback, email kaindis@kai-auto.com, we ship improvements continuously.