KAINDIS
Get started

Changelog

Release notes and feature updates from the KAINDIS team.

27 May 2026 — Legal pack v1.2 + claim automation

Three coordinated changes shipped in the same release window.

  • Legal pack v1.2 — counsel-led cleanup pass on the Terms of Service, Privacy Policy and Data Processing Addendum, signed off by our solicitor. Substantive position updates include a wider Australian IP indemnity (registered + unregistered, breach of confidence, misuse of confidential information) with a PI-policy carve-out, a Merchant-of-Record definition for participant-payment flows, a survival list update that pulls clause 12A.3/12A.5/12A.6 across termination, and a Privacy-Policy disclosure for participant-payment metadata once that feature is enabled. The full plain-English version sits at kaindis.com/legal/{terms,privacy,dpa}. Existing customers will be re-prompted to accept v1.2 on next login via the standard acceptance gate.
  • NDIA claim automation — when a booking is completed (or cancelled with one of the NDIA reason codes NSDH, NSDE, CANC, PCAN, PLNC), a PENDING claim line is now auto-generated against the participant's active NDIS plan and lands on /dashboard/claims for admin review. The behaviour is opt-out per tenant via Settings → Compliance → Auto-generate claim line items (default ON).
  • Consent-gated analytics — the cookie banner now drives an optional analytics layer: Plausible (privacy-friendly default) or Google Analytics 4. Both providers stay inert until a visitor positively grants analytics consent, and we don't bother loading either provider's script until they do.

27 May 2026 — Transport opens to Starter (AI features stay Professional+)

Starter customers can now use the full Transport module: bookings, schedule board, fleet management, providers, safety assessments, invoices, manual route scheduling, and basic capacity overflow (Reject / Waitlist / No Limit). The two AI-driven options — Semi-Automatic scheduling and Auto-Expand Fleet capacity overflow — remain Professional+ exclusives, and the corresponding Settings → Transport radios now show a lock icon and tooltip for Starter accounts. Existing tenants on Professional or higher see no change.

27 May 2026 — Priority phone support for Business & Enterprise

A small round of paid-tier care, plus a fix for a billing display edge case.

  • Direct phone line for Business and Enterprise tenants. A dedicated support number is now surfaced in Settings → Billing for the entitled tiers, with a 4-business-hour response target during Australian business hours. The number is also embedded in the welcome email sent at signup, and our team is alerted the moment a new Business or Enterprise tenant registers so we can do a real onboarding call.
  • Callback number captured at signup. A new optional "Support callback phone" field appears on the signup billing step and on Settings → Billing. Business and Enterprise tenants see it labelled as "recommended"; lower tiers can leave it blank. Stored against your tenant only — we never share it with other customers.
  • Billing page now displays Stripe Link payments correctly. Previously, customers who paid via Stripe Link (the saved-card wallet) saw "No payment method on file" even though the card was attached. Settings → Billing now resolves Link-attached payment methods and displays them clearly.
  • Beta-trial extension migration broadened. Any Starter tenant whose free trial was set to end before 1 July 2026 has automatically been extended (at least 30 days from signup, or 1 July, whichever is later). Other tiers in the beta window are extended to 1 July. Stripe-side trial dates can be updated supervised through the customer portal if needed.

12 May 2026 — Marketing honesty & public assistant

A two-part update to the public surface ahead of broader beta exposure:

  • Public AI assistant on every marketing page. Same chat bubble as the in-app Kai assistant, scoped to product questions only — no tenant or customer data. Answers in your selected language across all 10 locales, with inline CTAs to start a free trial or see pricing.
  • SLA aligned at 95% monthly uptime uniformly across all paid tiers (was 99.5% baseline with an inconsistent 99.95% claim on Enterprise). Service-credit table updated. The new number is what we'll honour as a small Australian team.
  • Onboarding scope documented for Business ("concierge") and Enterprise ("white-glove") on the pricing page, in the Terms of Service, and to the public bot — no more vague feature bullets.
  • Honesty pass on the pricing page and bot knowledge: PRODA bulk-claim submission, Medicare ECLIPSE, live NDIS Price Guide API, DocuSign e-signatures, and peer-to-peer staff messaging are all now correctly described as "on the roadmap" rather than implied as available. Backup retention claim adjusted to the 7-day RDS baseline that is actually configured. "Custom care plan templates", "Advanced reporting", and "Dedicated account manager" tier bullets reworded so customers know what they're actually getting.
  • SSO / SAML LIVE — self-service from Settings → Integrations on Professional, Business, and Enterprise; Starter via platform-admin enablement (PRs #6 #7 #8).

Beta launch — May 2026

KAINDIS is live as a free beta until 30 June 2026 (first paid charge 1 July 2026). New features in this release:

  • Public pricing page with monthly and annual toggle
  • Self-service password reset
  • Team invitations (admin can invite staff via email)
  • Public language switcher on landing, pricing, and login pages
  • SEO foundations: sitemap, robots.txt, OpenGraph cards, JSON-LD on the landing page
  • Public changelog at /changelog

Existing modules already live for the beta:

  • Participant, care plan, and goal management
  • Booking, rostering, and shift management
  • NDIS budget tracking and bulk claim export
  • Incident reporting and compliance dashboards
  • Multi-language support across 10 locales with RTL handling
  • Platform admin, chatbot, transport, referral, and care plan modules

Coming during the beta:

  • Staff and participant mobile apps — submitting to the App Store and Google Play Store. The web platform covers the same workflows in the meantime.

If you spot a bug or have feedback, email kaindis@kai-auto.com — we're shipping fixes daily during the beta.